At CabRental, we do our best to offer users a convenient and trustworthy car rental experience. This Refund Policy represents what we mean by "transparency, fairness, and clarity" with respect to refunds resulting from the bookings made via our platform. By using our services, you are deemed to have read, understood, and agreed to the provisions of this Policy.
Conditions for Receiving a Refund
The possibility of being refunded will depend largely on the nature of the service, the cancellation reason, and the timing of the request. Before confirming any reservation, customers should thoroughly check all the booking details. Refunds will only be granted for legitimate booking cancellations that are within the timeframes and conditions set out in this policy.
Customer-Initiated Cancellations
Should a customer decide to cancel a booking, the money returned to them, if any, will be determined by the time of the cancellation request. As a rule:
- Cancellations made a long time before the event may be qualified for a total or partial refund
- Cancellations made within a short period before the scheduled pickup time may only result in a limited refund or no refund at all, as the operational arrangements would have already been made
- The cases of last-minute cancellations or no-shows are almost always ineligible for refunds
Where the exact timeframes and deductions depend on the service type, location, and other booking terms, they may vary.
Service Provider-Initiated Cancellations
Sometimes it might become necessary for us to cancel a confirmed booking because of reasons beyond our control like vehicle breakdown, operational problem, and driver scarcity. In such circumstances customers are provided an alternative but if they refuse it, a complete refund will be offered.
Delays, Changes, or Unexpected Issues
CabRental is taking all measures to provide you with timely and hassle-free service, but sometimes factors beyond our control, such as heavy traffic, bad weather, or technical difficulties, may cause delays. Requests for refunds citing these reasons will only be confirmed after a thorough investigation. Minor delays and those resulting from factors beyond the service provider’s control will not qualify for compensation. Still, if there is a situation in which it is not possible to offer a service due to operational reasons, a refund will be considered.
Incorrect Booking Information
Customers must give correct details for the booking, such as pickup location, date, time, and contact information. It is unlikely that refunds will be granted to those who suffer from the consequences due to the inaccuracies and incompleteness of the details provided at the time of booking. If such mistakes result in nonperformance of the service or delays, refund rights will be recognized based on the given circumstances.
Payment Method for Refunds
Any refund that has been approved will be done through the same payment method as the one used when making the booking. The refund may take a few business days to be visible from the customer's bank or payment service provider once it is issued. CabRental will not be responsible for any additional time that may be needed by third-party financial institutions to complete the refund process.
Non-Refundable Services or Charges
There may be some charges that, under no circumstances, can enjoy the privilege of being reimbursed, such as:
- Processing charges
- Convenience fees
- Add-on services that have already been used or reserved
- Fees that have been disclosed as non-refundable at the time of booking
Customers should familiarize themselves with the details of such charges at the time they make a reservation.
Refund Request Process
A customer who wants to be refunded can get in touch with us through any of the support channels made available on the website. In case of a refund request, the following should be submitted:
- Booking ID
- Registered contact details
- Refund reason
- Any supporting documents (if available)
We may need some time to evaluate refund requests, and we will keep the customers informed about their request status via the official communication channels.
Contact Information
In case you have any questions about or need some clarification concerning this Refund Policy, do not hesitate to contact us using the information provided below. Our team is always ready to serve you.
(888) 596-5691