This Fulfillment Policy will give you a better outlook on the way our cab rental services are confirmed, delivered, and completed once you make a booking. Our goal is to make the process simple, transparent, and easy to understand. When you place a booking with us, you agree to the terms provided in this policy. Please read this page carefully so you know what to expect before, during, and after your ride.
Our services will offer you reliable ground transportation across the United States.
What Fulfillment Means
Fulfillment refers to how we deliver the cab rental service you book. In comparison with physical products, our service is completed when a confirmed ride is provided as scheduled. It includes:
- Confirming your cab booking
- Assigning a driver and vehicle
- Providing the ride at the selected date and time
- Completing the trip safely and professionally
Booking Confirmation
Whenever you place a booking on our website, fulfillment begins. When you book a car with us:
- You will get a booking confirmation by email or message
- The confirmation will consist of your pickup location, date, time, and ride details
- Your booking will be considered fulfilled only after the ride is completed
If you do not receive a confirmation within a reasonable time, we request you to contact our customer support team at (888) 596-5691.
Service Delivery
Our cab rental service is delivered on the scheduled date and time you select during booking.
- We will assign a licensed driver to your ride
- A vehicle is arranged based on your booking details
- The driver will arrive at the pickup location provided by you
- The ride is completed to the destination listed in your booking
Our objective is to deliver timely and professional service. However, traffic conditions, weather, or unexpected events may occasionally cause delays.
Changes to Bookings
If you need to make changes to your booking, please contact us as soon as possible. Your changes can include these factors:
- Pickup time adjustments
- Location updates
- Passenger information corrections
Changes are subject to availability and may impact pricing. We will inform you of any updates before confirming changes.
Failed or Incomplete Fulfillment
There can be some situations during which fulfillment cannot be conducted as planned. This may occur due to:
- Incorrect pickup or contact information
- Customer unavailability at the pickup location
- Extreme weather conditions or emergencies
- Technical or operational issues
If a ride cannot be completed due to reasons on our end, we will work with you to resolve it as soon as possible. Otherwise you can also be offered a refund.
Customer Responsibilities
To ensure smooth fulfillment, customers are expected to:
- Provide accurate booking details
- Be available at the pickup location on time
- Follow local laws and driver instructions
- Treat drivers and vehicles with respect
Failure to meet these responsibilities may affect service fulfillment.
Contact and Support
If you have questions about this Fulfillment Policy or need help with your booking, our customer support team is available to assist you round the clock. Feel free to reach out to us.
Policy Updates
As our website and services grow, this Fulfillment Policy may be updated. Any changes will be posted on the website. We request you to review it regularly to stay informed.